Shipping policy
Shipping Policy
We deliver with our own vehicles within a set radius of our Scarborough facility, and we offer pickup at our location. We do not ship by courier or freight carrier.
Pickup
Pickup is free at our facility:
860 Progress Avenue, Scarborough, Ontario M1H 2X5
Monday to Friday, 8:00am to 4:00pm
Ready to Ship boxes are generally available for same-day pickup. Select pickup at checkout and we will email you when your order is ready. Please bring your order number.
Local delivery
Delivery is available to addresses within 150 km of our facility. Rates are flat and are calculated automatically at checkout based on your address:
- Within 55 km: $60.00
- 55 km to 80 km: $100.00
There is no minimum order value for delivery. If your address falls outside 150 km, delivery will not be offered at checkout. Contact us at 416-431-5848 and we will let you know what we can arrange.
Delivery details
We will contact you to arrange a delivery window. Deliveries are made Monday to Friday during business hours. Please provide a phone number at checkout so we can reach you.
Deliveries are curbside or to your loading dock. Our driver is not able to carry product inside, upstairs, or into storage areas. Please ensure someone is available to receive and unload the shipment. If you require assistance unloading, or if your site has access restrictions such as low clearance or a narrow laneway, tell us before you order so we can plan accordingly.
If nobody is available to receive a delivery, or if the address provided is incorrect, a redelivery charge will apply.
Processing and lead times
Ready to Ship orders are typically ready within [1 to 2] business days.
Made to order production lead time is typically [state range] business days from order confirmation, and can be longer for orders requiring custom printing plates or non-stock board. We will confirm your schedule after your order is placed. Lead times are estimates and are not guaranteed. We are not responsible for delays caused by board supply from the mill, weather, or other circumstances outside our control.
Receiving your delivery
Inspect your order before signing for it. Note any visible damage on the delivery receipt before our driver leaves.
Report any damage, shortage, or error within 5 business days of receipt, with your order number and photographs of the product and packaging. See our Return and Refund Policy for how claims are handled.
Contact
Prime Carton Ltd.
860 Progress Avenue, Scarborough, Ontario M1H 2X5
416-431-5848
info@primecarton.com
Monday to Friday, 8:00am to 4:00pm